Shipping info


Shipping & Tracking:

Readily available items are shipped within 1-2 business days of placing an order and pre-orders are shipped within 2-3 weeks. The date you receive your order will depend on the shipping method you select and will be confirmed prior to checkout in your shopping cart. 

Customs & Duty:

Orders shipped outside the country may be subject to customs and duties. Please consult the local customs legislations of your country. Dulcie's Little Secret is not responsible for duties, brokerage fees nor shipment delays due to customs, if any. 

Tracking your order:

Once your order has been shipped, you will receive an email confirmation which will include your tracking number. Clicking the number opens the carrier's page and tracking information will be displayed.




Your shopping experience is our priority. If you are not completely satisfied with your purchase or if you have received a defective item, you have 14 days from the date you receive your package, to return it. The following conditions must be met:


  • The item(s) must be unworn, unaltered and unwashed.

  • Please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return.

  • The item(s) must be accompanied by original tags and in original packaging.

  • The item(s) must have been purchased at regular price.

  • Items purchased on sale and/or with a promotion are final and not eligible for return.

  • Due to hygienic standards, the following items are final sale and not eligible for return: panties, teddies/rompers, swimwear and any lingerie sets that include a panty.

  • Final sale on all accessories.

  • Returns are at the expense of the shopper and should be shipped by the service of your choice (the carrier must be able to provide a tracking number and insurance). We do not take responsibility for delayed or lost packages.

  • Please email or send a WhatsApp message and we will provide you with a returns form/ posting instructions.


Your refund:

  • Once we receive your return, it will be inspected to ensure eligibility. Upon approval, your refund will be processed.

  • Eligible refunds will be applied to your original form of payment.

  • You will be refunded for the cost of the item(s) purchased. The amount will appear on your credit card statement within 5 to 10 business days from receipt of the return.

  • Original shipping fees are non-refundable

  • Any returned items that do not comply with our policy, may be denied at the discretion of Dulcie's Little Secret.



Exchanges are not available at this time. You will need to return the item(s) you wish to exchange and place a new order.